Privacy Policy

Your personal information

This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are and how the law protects you.

We do not knowingly collect data relating to children.

Changes to data protection law

The law in relation to data protection changed on the 25 May 2018 when the General Data Protection Regulation comes into force in the United Kingdom and across Europe. This privacy policy tells you about most of your rights under the new law.
There may be changes which we will be required to make to this privacy policy. Any changes to this policy will appear on this website but we will notify you every time we make a material change to this policy. We may need to ask you to agree to the changes, or refresh your consent to us using your personal information.

1. Who we are and how you can contact us

We are Hatchster Limited. Our registered office is at 7 Bell Yard London. WC2A 2JR, England.

You can contact us by email at [email protected] or by calling us on 0207 735 7555 . If you need to you can write to us at 7 Bell Yard, London, WC2A 2JR.

Our representative for all queries in relation to this policy and your data protection rights is Ben Walker.

When we refer to our website, we mean our website at

2. Where we collect your personal information from

We may collect personal information about you in the following ways:
Data you give to us:
  • Data you give to us when you contact us for partnership or affiliate marketing purposes
  • When you contact us for Career or Job opportunities
  • Data you provide when you contact us for development opportunities and purposes
  • When you talk to us on the phone
  • When you use our website, mobile device apps, or web chat
  • In emails or letters to us
  • When you give us feedback
Data we collect when you use our services:
  • Payment and transaction data
  • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our cookie policy by clicking cookies)
  • and other internet tracking software
Data from third parties we work with:
  • Companies that introduce you to us, including organic and paid search providers and lead generation companies with whom we have agreements to market our service
  • Other members who provide your details to us (including by using our ‘Member get Member’ programme, or by another means such as Social networks)
  • Public information sources, such as Companies House
  • Recruitment agencies who provide your information in respect of job vacancies
  • Government and law enforcement agencies

3. Data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data – name, username, title, date of birth and gender

Contact data – billing address, email address or telephone numbers

Transaction data – details about payments to and from you and other details of services you have purchased from us.

Profile data – your username and password, your interests, preferences, feedback and survey responses

Usage data – information about how you use our website and services

Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4. How we use your personal information

Your privacy is protected by law.

We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.

In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.

What we use your personal information for

What personal information we collect
Our legal grounds for processing
Our legitimate interests (if applicable)

To register you as a new affiliate or partner. To register your interest in career and job opportunities.

Identity data
Contact data
Open Data and Public Records
Marketing and communications data

Performance of a contract with you Our legitimate interests Our legal duty Your consent
Keeping our records up to date, working out which of our services may interest you and telling you about them Seeking your consent when we need it to contact you Being efficient about how we fulfil our legal and contractual duties To develop, promote and grow our business and to inform our marketing strategy
To manage payments or collect and recover money owed to us

Identity data
Contact data
Transaction data
Financial data
Open Data and Public Records

Performance of a contract with you
Our legitimate interests

Being efficient about how we fulfil our legal and contractual duties
Complying with rules and guidance from regulators

To manage our relationship with you, including notifying you about changes to our membership terms or privacy notices

Identity data
Contact data
Transaction data
Profile data

Performance of a contract with you
Necessary to comply with a legal obligation
Our legitimate interests

To keep our records up to date

To enable you to partake in a prize draws, competitions or to complete a survey

Identity data
Contact data
Transaction data
Profile data

Performance of a contract with you
Our legitimate interests

To study how members and non-members use our services and to grow our business

To administer and protect our business and our website

Transaction data
Technical Usage data

Our legitimate interests

Running our business, provision of administration and IT services, network security

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Identity data
Contact data
Marketing and communications data
Usage data
Profile data
Usage data

Our legitimate interests

Running our business, provision of administration and IT services, network security 

To use data analytics to improve our website, products / services, marketing, member relationships and experiences

Usage data

Performance of a contract with you Our legitimate interests

Being efficient about how we fulfil our legal and contractual duties

To make suggestions and recommendations to you about services that may be of interest to you, including providing you with details of opportunities

Identity data
Contact data
Marketing and communications data
Usage data
Profile data

Our legitimate interests

To develop our services and grow our business
To study how members and non-members use our services, to develop them, to grow our business and to inform our marketing strategy

5. Who we share your personal information with

We may share your personal information with any of the following organisations, for the purposes of providing the services which you have requested from us:
  • Our group companies (including Groupify Limited which purchases lottery tickets and disburses winnings, and Bitstacker Limited which provides alternative billing services via reverse billed SMS messaging)
  • Agents and advisers that we use
  • HM Revenue & Customs and other regulators or authorities
  • The Phone-paid Services Authority
  • Our call-centre partners who assist us with dealing member enquiries and management and promotional and lead generation Third party organisations that provide applications/functionality, data processing, payment processing or IT services to us. For example, we use third parties to support us in providing our services and to help provide, run and manage our internal IT systems. These include providers of IT services, payment services providers, cloud-based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services, and direct marketing companies who help us manage our electronic communications with you.)
  • Companies that we have a joint venture or agreement to cooperate with (including [BWin])

You can find details of how these third parties use your personal information by looking at their privacy policies, all of which should be available on the relevant websites, or on request.

We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Failing to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services including enabling you to join syndicates). In this case, we may have to cancel a service you have with us.

Third party links

Our website may include links to third party websites, plugins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

Transferring your personal information outside the EEA

The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway. If we transfer your personal information outside the EEA we have to tell you.

We will only send your data outside the EEA if: 

a. You have instructed us to do so

b. To comply with a legal duty

c. Work with our suppliers who help us to run your accounts and services

If we do transfer your personal information outside the EEA to our suppliers, we will make sure that it is protected to the same extent as in the EEA. We’ll use one of these safeguards:

  • Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA.
  • Put in place a contract with the recipient that means they must protect it to the same standards as the EEA.
  • Transfer it to organisations that are part of EU-US Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.

How long do we keep your personal information

We will keep your personal information for as long as you are our member.

After you stop being a member, because you have stopped regularly using our services, we may keep your personal information for up to [2] years for one of the following reasons:

To respond to any questions or complaints from you

To maintain our records

To comply with laws applicable to us

To comply with regulations to which we are subject


We may use your personal information to tell you about relevant services and any upcoming events and to let you know about upcoming and available syndicates . 

We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so. 

You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out/unsubscribe links on marketing message sent to you. 

We will get your express opt-in consent before we share your personal data with any company outside our group of companies] for marketing purposes. You can ask a third party company to stop sending you marketing messages at any time, by adjusting your marketing preferences in relation to that company or by using the opt-out links on any marketing message sent to you.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing our services or any other transaction between you and us.

Making a complaint

Please let us know if you are unhappy with how we have used your personal information by contacting us at [email protected]. 

You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Your rights

You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.

Getting a copy of the information we hold

You can ask us for a copy of the personal information which we hold about you, by writing to us at 7 Bell Yard London. WC2A 2JR, England. This is known as a data subject access request. 

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request. 

We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.  

Telling us if information we hold is incorrect 

You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us at 7 Bell Yard London. WC2A 2JR, England. Iif you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it. 

Telling us if you want us to stop using your personal information
You have the right to: 

  • object to our use of your personal information (known as the right to object); or
  • ask us to delete the personal information (known as the right to erasure); or
  • request the restriction of processing; or
  • ask us to stop using it of there is no need for us to use it (known as the right to be forgotten).

There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.

Withdrawing consent 

You can withdraw your consent to us using your personal information at any time. Please contact us at [email protected] if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain services.

Request a transfer of data 

You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.